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COVID-19 Virus and Heronhurst Windows and Doors Abergavenny

Our Response

In response to the current COVID-19 situation in the UK, I would like to take this opportunity to reassure you that Heronhurst has already taken a number of precautionary actions to ensure that we can continue offering the best service for you and your business whilst keeping our team safe

We are following all guidance and advice issued by HM Government and Public Health England

Updated 31st May 2020

Due to Covid-19 Virus our services are a little different

Our Survey, Installation and Aftersales Service re-start Monday 1st June 2020, with some limitations and strict social distancing and improved hygiene practices in place across our business

Showrooms visits are now strictly by appointment only - you can book online here

The easiest way to contact us is still online - Get A Quote Online, request Aftersales Service Online or Pay your Account Online

Initial Announcement

Business paused

  • Following the Government Announcement of the 24th March 2020 and to help ensure to health of our team and our clients, we have today paused our business until it is safe and advised to re-open

For on-going orders

  • We have reviewed our entire supply chain and are confident in our supply of all materials to meet demand
  • We have fully prepared for office teams to start working remotely, ensuring we can still offer a limited service whilst preventing the spread of the virus amongst our team
  • We have introduced our Drive-by Quotation Service for Windows and Doors which enables you to get a firm quotation for your Windows and Doors, without having to have someone in your home - find out more here

The Team

  • We tempreture check each morning every member of our team
  • We have introduced a clear travel policy, meaning we are fully aware of all travel arrangements our team has
  • We have canceled our business travel plans to non-critical meeting and attendance to all marketing or product events


  • Hand sanitiser and disinfection wipes are widely available across the business for our team to use, at their work stations and beyond
  • Our showrooms and offices are sprayed regularly each day with a natural blend of 41 essential oils with antibacterial properties
  • All shared work stations and facilities have been upgraded with additional hygiene products
  • We are encouraging our team to follow best hygiene practices as recommended by the World Health Organisation

Sales and Quotation

Online and Drive-by No Contact Only

Our usual at-home and in-store full quotation service will resume as soon as it is safe to do so


No At-Home Surveys

We will be in direct contact will all clients due a home survey and continue to keep you updated as circumstances change during these difficult times


Already in-progress installations will be made safe in line with guidance, no new projects will be started as of 24.03.2020

We will be in direct contact will all clients due a home survey and continue to keep you updated as circumstances change during these difficult times


For emergency works only

Please contact us via our online tools and submit pictorial support for your claim to help us expedite your help

We will be in direct contact wtith all clients due a aftersales service call and continue to keep you updated as circumstances change during these difficult times

To confirm, our team is monitoring the situation very closely. We will keep you updated on the situation via this page and social channels, but if you would like to find out more information, please see the current government information and advice

We kindly request all visitors to our Window and Door Studio make use of either the Hand Sanitiser or our Soap and Water facilities upon entering our showrooms

Updated Advice from CERTASS and Government

Last updated: 01.05.2020

Dear Certass member

Today we received further clarification on tradespeople working in homes from the Chair of the Competent Persons Forum. A copy of this letter has been sent to all Competent Persons Schemes in response to the question of whether tradespeople can work in people’s homes

Replacing windows and doors in occupied homes should not be undertaken at this time as this is discretionary rather than essential unless required to repair damage to ensure the building remains safe or warm

We have been asked to ensure that our members are aware that non‐essential replacement/installation works should not be undertaken until the lockdown is complete or the government has issued updated guidance

Where homes or premises are unoccupied or separate to the main building, then the guidance on construction sites which allows work to continue would apply, if social distancing can be maintained

Separation from the house would require a thermal divide – this means that work for many conservatories or roofline could be carried out. We have already provided via the Certass Trade Association a method statement for emergency works. The good news from Government that the peak is behind us and that the Prime Minister will lay out a plan for the relaxation of lockdown next week. We are currently working on guides for post lockdown circumstances where social distancing is still enacted, these will be published alongside Government announcements

We appreciate how difficult this is for all of our industry, rest assured we are working hard to represent you all, provide practical guidance and most of all ensure you and the general public are safe

We know Certass members are the best in the industry, stay safe and let’s show everyone else how good our industry can be

Reference links:

GGF The Safe Guide for Homeowners employing a glazing company to improve your home during the COVID-19 crisis

The Safe Guide for Homeowners

Employing a glazing company to improve your home during the COVID-19 Crisis by the GGF - Glass and Glazing Federation

GGF Safe Guide for Homeowners - Click to download

Visit our showrooms
HERONHURST Window and Door Studio
18 Mill Street Industrial Estate, Abergavenny  NP7 5HE

Talk with us on Abergavenny 01873 877670
Aftersales Service 01873 858428
What's App and SMS Text Messages 07723 455659

We cover South Wales and the West Country including NP, LD, HR, CF, GL and selected BS Postcode Areas
Heronhurst Window and Door Centre Limited. Company Reg. No. 05186594 VAT Reg. Number 840 7009 49

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